| Shipping and Returns |
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| How much is my shipping? |
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Shipping charges are set at a flat rate of $5.95 and are mailed First Class through USPS. Simply add items to your cart and proceed to the Checkout page. Once you have selected your state and zip code the shipping charge will automatically be applied to the total. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| What is your return policy? |
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Please see our Terms & Conditions for complete details regarding our return policy.
Returns and Refund Process
30-DAY MONEY-BACK GUARANTEE
YOUR PURCHASES (AND TOTAL SATISFACTION) ARE GUARANTEED BY OUR 30-DAY 110% MONEY-BACK OFFER!
Certigo is committed to providing you with exceptional products to help you achieve your best body ever. We want you to feel confident about your purchase from certigo and would like to help you resolve any purchase problem as quickly as possible. We hope the information below will help answer some of your questions.
Direct/Online “Total Satisfaction” Money-Back Guarantee
If you decide you are not 100% satisfied with your purchases made direct, either by phone or online from Certigo, simply return the unused portion with the issued CRA Number and valid proof of purchase within 30 days from the date of purchase. This will enable us to offer you a prompt refund for the value of the returned merchandise. We are proud to offer this no-risk guarantee with the first bottle purchased to all (and only) first-time purchasers of Certigo products.
Returns and Refund Process
To speed your refund or exchange, simply follow these instructions.
For all direct returns, please contact customer service by email at info@certigo.us to receive a Credit Returns Authorization (CRA) number. PLEASE NOTE: NO RETURNS WILL BE ACCEPTED WITHOUT A VALID PROOF OF PURCHASE, USED (OR UNUSED) PRODUCT, AND A CRA NUMBER. Returns must be received within 10 days from the issuance of the CRA number. We recommend that products be returned via a service that offers a tracking system to ensure confirmed delivery. Certigo does not offer a refund of shipping. We refund only the total value of actual merchandise.
Complete the form on the back of the invoice and enclose it with your return.
Please attach original proof of purchase (e.g., sales receipt). Returns will not be approved without a CRA number and original proof of purchase.
Retain a copy of this packing slip/invoice for your own records (until you receive your refund or replacement).
Securely repack your item(s) in the original packaging materials and box if possible. Remember to include all product(s) and this form.
For your protection, you may want to return (ship) the package insured via UPS or regular USPS Mail.
Ship all returns to:
Certigo
C/O Returns Dept.
4001 Bay Ponite Dr
St Joseph, MO 64505
USA
We will refund shipping and handling charges if the item(s) is damaged, defective, or shipped as a result of our error.
(Upon receipt of your package, we will notify you via email or phone that the return has been processed.) |
| When will my order ship? |
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Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
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